The vast majority of our projects are brought to a successful conclusion and free from any form of dispute over building costs, fees, design or building construction issues. However, there may be the occasional situation where there has been a disagreement between builder and client or between client and architect over some aspect of the project in these circumstances, it is our policy to try hard to resolve the issues amicably thereby avoiding the escalation of any disagreement. Working in an industry that is prone to allowing disputes to occur and the escalate, we are proud of our reputation in minimizing the risks in this respect.
When it seems we may have reached a ‘stalemate situation’ and unable to resolve a disagreement, we are, as a practice, committed to resolve the situation by means od mediation / arbitration rather that resorting to Litigation. Experience has taught us this more productive route with a stronger chance of a satisfactory outcome.
Termination of the contract between client and architect
Our contractural relationships with our clients are largely very successful and of a positive nature. However, from time to time a client will decide that they want to terminate their relationship with us for their own reason. If and when such circumstances arises, we endeavor to effect the termination with efficiency and with good grace, We do not put obstacles in the way nor do we resort to legal processes. We like to make sure that before the relationship is formally severed, all out outstanding and incurred fees are fully settled by the client.
The most import aspect of a termination of a contract process is that the client and the architect can continue to communicate and to affect an amicable parting of the ways.
Professional Indemnity Insurance
BLA Architects carry fully professional indemnity insurance in accordance with the Architects Registration Board’s code of practice,
We have had continued and unbroken insurance cover since the original formation pf the practice. Our policy is reviewed and renewed annually.
Copyright and copyright related issues
He work we produce on our building projects, namely the drawings, diagrams, specifications and schedule are referred to as our ‘materials’. These materials are produced for the sole purpose of facilitating the building project, the construction work and the fitting-out of the building for our clients.
Our materials are out copyright and remain so during the building project and beyond. When clients pay our fees for producing the design / drawings / specifications etc, they do not acquire the copyright nor do they have the automatic right to use the drawings without further involvement in the project.
It is important when clients engage BLA Architects, they understand that they are buying into a process and not buying a product or series of products.
This process starts with the initial briefing and discussions around the clients specific requirements, It ends with the completion of all building works and fitting-out works.
As architects we have a duty of care to see projects through from start to finish and to oversee the building works, ensuring they are completed to the high standards we require.
We like clients to understand that we only take on projects where we are engaged for all stages, taking the projects through to final completion. If a client choses to terminate our involvement in the duration of the project and yet wishes to continue with our scheme thereby using our ‘materials’, in these circumstances we are normally prepared to assign all relevant copyright licenses in Lieu of a one-off fee payment.
Photographing our completed schemes is an important aspect of our work for it allows us to keep an accurate record of our projects. It also enables us to keep our portfolio and website up to date.
We therefore reserve the right to photograph all our completed projects,
If clients do not want their completed property to be photographed it is the client’s responsibility to make this known to us at the outset if the project. Unless we are made aware of the clients’ unwillingness for their property to be photographed, we will assume we are permitted to photograph the property on completion of the project.
We encourage our clients to discuss any of the points raised in the T&C’s and to seek clarification from us if they have any queries or concerns regarding any of out terms and conditions. We are always willing to discuss our client’s views and talk matters through, in order to reach an agreement regarding the services to be provided and the fee structures relating to those services.
Before we commence work on a project we require clients to agree to these terms and conditions.
How we collect your personal data We may collect your personal data when you request information about us or our services or projects. This is information you voluntarily give us by entering information via our site, our social media platforms or corresponding with us by phone, email or otherwise.
We may also automatically collect technical information, including anonymous data collected by the hosting server for statistical purposes, the Internet Protocol (IP) address used to connect your computer or device to the internet, browser type and version, time zone setting, browser plug-in types and versions, operating system and platform. Please see ‘Cookies’ for further information. We may also collect any personal information which you allow to be shared that is part of your public profile or third party social network, type and version, time zone setting, browser plug-in types and versions, operating system and platform. We may ask for your consent to submit information about yourself in order to receive or use services on our website. Such services include bulletins, email updates, website feedback or those to provide you with the information you have requested.
How we use your personal information A. Where you have provided CONSENT We may contact you via email or text with marketing information about our services or products if you (i) sign up to our newsletter via our website or other medium where available; or (ii) when you refresh your marketing preferences when responding to a request from us to do so. You may withdraw your consent for us to use your information in any of these ways at any time. Please see 'Withdrawing your consent' for further details. B. Where it is in your VITAL INTEREST Where we have supplied you with any services or products, we may use your personal information to contact you if there are any urgent safety or critical notices to communicate to you or where we otherwise reasonably believe that the processing of your personal information will prevent or reduce any potential harm to you. It is in your vital interests for us to use your personal information in this way. C. Where there is a LEGITIMATE INTEREST We may use and process your personal information where it is necessary for us to pursue our legitimate interests as a business, or that of a third party, for the following purposes: • for marketing activities (other than where we rely on your consent to contact you by email) • for analysis to inform our marketing strategy, and to enhance and personalise your customer experience • to correspond or communicate with you • to verify the accuracy of data that we hold about you and create a better understanding of you as a customer • for network and information security in order for us to take steps to protect your information against loss or damage, theft or unauthorised access • for prevention of fraud and other criminal activities • to comply with a request from you in connection with the exercise of your rights (for example where you have asked us not to contact you for marketing purposes, we will keep a record of this on our suppression lists in order to be able to comply with your request) • for the management of queries, complaints, or claims • for the establishment and defence of our legal rights D. Where there is a LEGAL REQUIREMENT We will use your personal information to comply with our legal obligations: (i) to assist the Architects Registration Board or other public authority or criminal investigation body; (ii) to identify you when you contact us; and/or (iii) to verify the accuracy of data we hold about you. E. Where it is required to complete a CONTRACT
We may use and process your personal information where we have supplied you (or continue to supply you) with any services or products, where we have arranged for the supply of another company’s services or products to you, or where you are in discussions with us about any new service or product. We will use this information in connection with the contract for the supply of services or products when it is needed to carry out that contract with you or for you to enter into it. Please see ‘How we collect your personal data’ above for details of the types of personal information we process for these purposes. Data anonymisation and use of aggregated information Your information may be converted into statistical or aggregated data in such a way as to ensure that you are not identified or identifiable from it. Aggregated data cannot be linked back to you as a natural person. We may use this data for analytical and research purposes.
How long we keep your personal information for We will only retain your personal data for as long as necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements. To determine the appropriate retention period for personal data, we consider the amount, nature, and sensitivity of the personal data, the potential risk of harm from unauthorised use or disclosure of your personal data, the purposes for which we process your personal data and whether we can achieve those purposes through other means, and the applicable legal requirements.
Security We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used or accessed in an unauthorised way, altered or disclosed. In addition, we limit access to your personal data to those employees, agents, contractors and other third parties who have a business need to know. They will only process your personal data on our instructions and they are subject to a duty of confidentiality. We have put in place procedures to deal with any suspected personal data breach and will notify you and any applicable regulator of a breach where we are legally required to do so.
Access to information You have the right to access information held about you by emailing or writing to us at the address at the end of this policy. Please provide us with proof of your identity, and we can provide you with details of the information we hold about you. We may not provide you with a copy of your personal information if this concerns other individuals or we have another lawful reason to withhold that information. Withdrawing your consent Where we rely on your consent as the legal basis for processing your personal information, as set out under ‘How we use your personal information’, you may withdraw your consent at any time by contacting us using the details at the end of this policy. If you would like to withdraw your consent to receiving any direct marketing to which you previously opted-in, you can do so using our unsubscribe tool. If you withdraw your consent, our use of your personal information before you withdraw is still lawful.
Objecting to our use of your personal information and automated decisions made about you Where we rely on your legitimate business interests as the legal basis for processing your personal information for any purpose(s), as set out under ‘How we use your personal information’, you may object to us using your personal information for these purposes by emailing or writing to us at the address at the end of this policy. Except for the purposes for which we are sure we can continue to process your personal information, we will temporarily stop processing your personal information in line with your objection until we have investigated the matter. If we agree that your objection is justified in accordance with your rights under data protection laws, we will permanently stop using your data for those purposes. Otherwise we will provide you with our justification as to why we need to continue using your data. You may object to us using your personal information for direct marketing purposes and we will automatically comply with your request. If you would like to do so, please use our unsubscribe tool. You may also contest a decision made about you based on automated processing by contacting us.
Erasing your personal information or restricting its processing In certain circumstances, you may ask for your personal information to be removed from our systems by emailing or writing to us at the address at the end of this policy. Unless there is a reason that the law allows us to use your personal information for longer, we will make reasonable efforts to comply with your request. You may also ask us to restrict processing your personal information where you believe it is unlawful for us to do so, you have objected to its use and our investigation is pending or you require us to keep it in connection with legal proceedings. In these situations we may only process your personal information whilst its processing is restricted if we have your consent or are legally permitted to do so, for example for storage purposes, to protect the rights of another individual or company or in connection with legal proceedings.
Links to other websites Our website may contain links to other websites. If you follow a link to any of these websites, please note that they may have their own privacy policies and we do not accept responsibility or liability for these policies. Please note that the presence of a link to another website on our website does not imply any kind of endorsement or recommendation of that site.
Photography We regularly photograph our projects and activities as a practice, and many of these photographs will include members of the public. We use our photos on various platforms including our website, social media and print publications. We share photos with the press, where they may appear in print or online publications and on social media. We also share photos with clients and third parties, such as suppliers, for use in their own marketing. We store our photography indefinitely in a secure cloud service library. If you would like us to remove a photograph of you that we hold, please contact the communications team using the contact details at the top of the page.
Legal disclaimer We endeavour to ensure that all the material on our website is accurate and up to date. However, errors and omissions can happen, so the content is provided without any warranty or liability. We do not warrant that use of the website will not infringe third party rights. We do not warrant that use of this website or materials downloaded from it will not cause computer virus infection or other damage to property. It is a condition of use of the website and the materials in it that use is at the user’s own risk. Neither we nor any of the website’s editors or contributors shall be liable for any loss or damages suffered as a result of any use of the website, including but not limited to direct loss, consequential loss and loss of profits (but not including death or personal injury).